Norfolk County Council has produced a list of local and national mental health resources. Whether you're concerned about yourself or a loved one, these mental health charities, organisations, and support groups can offer expert advice.
The NHS Wellbeing Service
The Wellbeing Service is an NHS service which offers a range of psychological therapies to help and support people to manage stress, low mood and anxiety, whatever the cause, they aim to reduce the onset of these difficulties, prevent deterioration and promote recovery by offering a range of flexible services tailored to meet specific needs.
The Wellbeing Service offers a range of courses, talking therapies such as cognitive behavioural therapy, counselling for depression, interpersonal therapy and couples counselling, access to online social events to help us feel connected, employment support and peer support. Social events are based around the '5 ways to wellbeing' and range from quiz nights to gardening. They also have a variety of regular online webinars which focus on ways to look after your mental health during the Coronavirus pandemic.
This service offers support by telephone, video call, instant messaging and webinar. Should you wish to talk to one of the team directly, you can self-refer for a telephone assessment.
The Wellbeing service provides support to anyone age 16 or over. For more information please visit the website www.wellbeingnands.co.uk or call: 0300 123 1503.
First Response
This is a 24/7 service for people of all ages in Norfolk and Suffolk requiring mental health care and support. The helpline offers immediate advice, support and signposting. If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now call the helpline on 0808 196 3494.
Help is available 24 hours a day, 7 days a week. You can talk to a mental health professional who can provide advice and support.
Telephone number (general): 01603 421239
Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact the service 24/7 on 01603 421239 or via the Hellesdon Hospital main switchboard on 01603 421421
If there is an emergency and people are in immediate danger, call 999 for an ambulance.
For more information, see Help in a Crisis.
Home Start
Home-Start is a local community network of trained volunteers and expert support helping families with young children through their challenging times.
Families struggling with post-natal depression, isolation, physical health problems, bereavement and many other issues receive the support of a volunteer who will spend around two hours a week in a family’s home supporting them in the ways they need.
You can contact Norfolk Home Start on [email protected] or call 01603 977040.
Better Together
As a service designed to deal with loneliness and social isolation, Better Together is well placed to support our existing clients, as well as taking on additional referrals from people who find themselves unexpectedly isolated.
Freephone Better Together Helpline remains open from Monday to Friday 9am to 5pm, so if you would like information, advice, support or just a friendly chat, please call them on 0300 303 3920. St Clements House, 2-16 Colegate, Norwich, NR3 1BQ
Mind Norfolk & Waveney
Mind have put together mental health information on coronavirus (Covid-19), Please follow link coronavirus and mental health information hub. Here you'll find resources for staying well in isolation, coping if you're a key worker, tips for young people and more.
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaignto improve services, raise awareness and promote understanding. Click here to get more information on drugs and treatment, helping someone else, legal rights and guides to support services.
Kings Lynn Great Yarmouth and Norwich offices – please contact 0300 330 5488
Wellbeing (in Norfolk & Waveney a partnership between MIND, NSFT and Relate) – 0300 123 1503
MAP
MAP have youth mental health workers who can help with mental health, self-harm, sexuality, or gender issues, eating disorders, drug or alcohol addiction they are also there is you need help making important life decisions. If you are 18-25, you can contact one of MAP’s centres in Norwich or Great Yarmouth.
For under 18s, MAP is a part of Point 1, the NHS service for children and young people 0‑17 with problems that are negatively affecting their mental health. MAP deliver the part of the service for young people aged 11‑17. Over 14s can refer themselves for counselling via the Point 1 Single Point of Contact: Here
Or you can call them on: 0800 977 4077.
Parents or carers can make a Point 1 referral for Children between 11-13: – Or this can be done via your GP or school, in which case parents/carers need to be aware of this and give their permission.
To find out more information about Point 1 please click Here or call Point 1 on 0800 977 4077.
Norfolk County Council
Adult Mental Health Service is a specialised mental health social care service which aims to maximise independence and choice for people with mental health difficulties through a streamlined health and social care service. Anyone can make a referral as long as they have the consent of the person they are referring to the service. This can be done by calling the Customer Service Centre 0344 800 8020.
The Reading Well Books on Prescription scheme at Norfolk libraries offers self-help books that are recommended by healthcare professionals and mood-boosting books
For NCC Mental health resources please click on the link.
NCC have put together a Safety Diary Plan and Keeping Safe Leaflet which can be useful for anyone having suicidal thoughts
Norfolk LGBT+ Project
To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer‑support and information.
Contact: 01603 219299.
National Resources
Rethink Mental Illness
The Rethink Mental Illness advice and information service offers practical help on a wide range of topics such as The Mental Health Act, community care, welfare benefits, and carers rights. They also offer general information on living with mental illness, medication and care.
Over the phone, Rethink directly advised 7,200 people on mental health issues, including living with a mental illness and medication.
Rethink online mental health information has had over 3 million views and was downloaded over 800,000 times for resources follow this link.
Rethink can provide housing services to people for a therapeutic and recovery-focused home environment, crisis and recovery.
Rethink help provide crisis, recovery or nursing care for people facing a mental health crisis or leaving hospital and have supported people living with mental illness before, during and after they spent time in prison.
You can contact them on
[email protected] or call 0300 5000 927.
Charity for Civil Servants
Designed to reduce barriers around talking about mental health and wellbeing by providing interactive and personalised self-help tools and resources to enable and empower civil servants to access support on their terms. 3 in 5 employees experience symptoms of poor mental health related to work but 1 in 2 don’t feel comfortable talking about mental health at work
The Charity for Civil Servants launched two new services, the Wellbeing Hub containing most frequently requested resources and tools, and an interactive chatbot which provides routed conversations that guide and signpost people to help and support as well as offering wellbeing exercises.
Samaritans
Samaritans offer confidential support whenever you need someone to talk to. They're available 24 hours a day, 365 days a year. Call 116 123.
Mental Health Telephone Support Line
The Mental Health Telephone Support Line provides a listening ear, emotional support, coping strategies, signposting and practical advice. This includes help with developing plans to tackle and limit crisis situations. They work with and complement the Crisis Resolution Home Team (CRHT), Community Mental Health Teams (CMHT), Emergency Services and others to help keep people safe.
Opening times: weekdays 4 p.m. – midnight, weekends 10 a.m. – midnight.
Telephone number: 08088 02 02 88.
Rehab 4 Addiction
The Rehab for addiction website serves as a global resource to help people affected by substance abuse. It’s a sad fact that millions of people will have drunk far too much alcohol during the lockdown, and also suffered mental health consequences.
The content team at Rehab for Addiction has compiled a resource to help people who are struggling with mental health and alcohol abuse during the lockdown. The objective of this resource is to offer people advice about stopping drinking and improving mental health.
You can find this resource here https://www.rehab4addiction.co.uk/alcohol-withdrawal-symptoms. To find out more on alcohol withdrawal please click here resource and discussion for reducing drinking during the COVID-19 pandemic
Telephone: 0800 140 4690.
Email: [email protected]
Campaign Against Living Miserably
Campaign against living miserably (CALM) (aims to prevent suicide) Calm run a free and confidential helpline and webchat – 7 hours a day, 7 days a week for anyone who needs to talk about life’s problems. They support those bereaved by suicide, through the Support After Suicide Partnership (SASP).
Contact: 0800 58 58 58.
The Silver Line
The Silver Line is a free confidential helpline for older people, providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
Contact: 0800 4 70 80 90.
Farming Community Network
Whether the issue is personal or business-related, FCN looks to support in a number of ways. The Farming Community Network run a confidential, national helpline and e-helpline which is open every day of the year from 7 a.m. to 11 p.m. where volunteers provide free, confidential, pastoral, and practical support to anyone who seeks help.
Contact 03000 111 999.
Maytree Suicide Respite Centre
Maytree’s House is open 365 days a year for people when they’re feeling suicidal. Maytree provide a unique residential service for people in suicidal crisis so they can talk about their suicidal thoughts and behaviour. They offer a free 4‑night, 5‑day, one-off stay to adults over the age of 18 from across the UK.
Contact 02072 637070.
Shout Free Crisis Text Line
Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.
NHS Digital Tools
Please click on this link for approved digital tools designed by the NHS to help with mental health.
Grassroots
Build your own LifeBox with the reasons to stay alive including support information to national and local resources on the Stay Alive app The Stay Alive app is a suicide prevention resource for the UK, packed full of useful information and tools to help people stay safe in crisis.
Royal Agricultural Benevolent Association
R.A.B.I is farming’s oldest and largest charity and have been serving the farming community since 1860.
R.A.B.I offers financial support, practical care and guidance to farming people of all ages, including farmers, farmworkers and dependants.
Contact: 0808 281 9490.
You Are Not Alone
Help for those in farming who may be affected by stress and depression. Contact: 0300 323 0400.
BEN
Ben
BEN offers free and confidential support in regards to depression, money worries or physical health, you can access self-help tools, advice and information on their site, via online chat or call free their confidential helpline.
Helpline : Open Monday to Friday 8 a.m. – 8 p.m. 08081 311 333. [email protected].
Combat Stress
Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression, and post-traumatic stress disorder (PTSD).
Telephone: 0800 138 1619 / SMS: 07537 404719.
Website: www.combatstress.org.uk.
Email: [email protected].
NHS Every Mind Matters
Every Mind Matters gives you simple and practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting our mood or sleeping better. It will help you spot the signs of common mental health conditions, get personalised practical self-care tips and information on further support. You'll also learn about what you can do to help others.
Together for Mental Health
Together for Mental Health offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues. The services they provide range from one-to-one support in the community to supported accommodation and making sure people understand and are able to express their needs in their dealings with official bodies.
Together for Mental Health now work with nearly 5000 adults every month at 80 projects throughout England. You can find your nearest service using our service finder.
Contact: 020 7780 7300
Email: [email protected]
SANE
SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.
Telephone: 020 3805 1790
Website: www.sane.org.uk
Email: [email protected]
MindEd
MindEd supports parents and those caring for children and young people in their family when they are concerned about a young person’s mental health or well-being. The second phase, funded by NHSE, provides support for older people and their families when they are concerned about mental health and well-being, either their own or other family members.
Contact: If you would like to learn more about the MindEd programme, make suggestions or provide feedback, please contact the team at [email protected].
